Privacy Policy
Monalisa Window Fashions
ABN: 82 692 208 389
- Introduction
At Monalisa Window Fashions (“we”, “our”, or “us”), your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
By visiting our website, purchasing from us, or providing your personal details, you consent to the terms of this Privacy Policy.
We may update this policy from time to time, and any changes will be published on our website. We encourage you to review it periodically to stay informed about how we manage your information.
- What Personal Information We Collect
We may collect personal information that helps us provide our products and services effectively.
This can include:
- Full name
- Residential or mailing address
- Email address and phone number
- Payment and billing details
- Information about your purchases or service history
- IP address, browser type, and device information when visiting our website
- Any information you provide through forms, surveys, or communication with our team
We may also collect information from publicly available sources or trusted third parties, such as marketing partners or service providers, to help us serve you better.
- How We Collect Information
We collect personal information in several ways, including when you:
- Submit a form or request a quote on our website
- Communicate with us by phone, email, or social media
- Visit us in person for a consultation or installation
- Interact with our advertisements or marketing campaigns
- Apply for a position or submit a business enquiry
We may also collect browsing data through cookies or analytics tools when you use our website.
- Why We Collect and Use Your Information
We use personal information for purposes such as:
- Processing orders, scheduling installations, and managing customer service
- Responding to your enquiries or quote requests
- Sending invoices, receipts, and service-related updates
- Improving our website, marketing, and customer experience
- Providing you with special offers, promotions, or newsletters (only if you opt in)
- Meeting legal, tax, and regulatory obligations
We will never sell, rent, or trade your personal information to third parties.
- Direct Marketing
From time to time, we may send promotional communications that we think you’ll find valuable—such as updates about new products, discounts, or design tips.
You can unsubscribe from these communications at any time using the link in our emails or by contacting us directly.
- Disclosure of Personal Information
We may share your personal information with:
- Our employees, contractors, and installers (for scheduling and service delivery)
- Payment processors and financial institutions
- IT service providers and website hosts
- Professional advisers such as accountants or legal consultants
- Government or regulatory authorities, when required by law
If we work with service providers located outside Australia, we will ensure they handle your information in line with Australian privacy standards.
- Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to enhance user experience and track site performance.
Cookies help us understand how visitors use our site, improve our services, and display relevant ads.
You can disable cookies through your browser settings, but some features of our website may not function as intended.
- Security of Your Information
We take all reasonable steps to safeguard your personal information from misuse, loss, or unauthorised access.
We use secure digital systems, encrypted communication channels, and restricted internal access to protect your data.
While we take data security seriously, no system is 100% secure. By providing your personal information, you acknowledge this risk.
- Access and Correction
You can request access to, or correction of, the personal information we hold about you at any time.
If you believe that your information is inaccurate or incomplete, please contact us using the details below and we’ll take reasonable steps to update it promptly.
- Making a Complaint
If you believe your privacy has been breached or mishandled, please contact us in writing with the details of your concern.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
- Links to Other Websites
Our website may contain links to external websites. These sites are not operated or controlled by Monalisa Window Fashions, and we are not responsible for their privacy practices.
We recommend reviewing the privacy policies of those websites before sharing any personal information.
- Contact Us
If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact us:
Monalisa Window Fashions
📍 30 Baystone Street, The Gables NSW 2765
📞 (02) 5017 1234
✉️ monalisablinds1@gmail.com
🌐 www.monalisablinds.com.au
Effective Date: November 2025
